Privacy Policy

Privacy Policy

Eco Living and Gifts never shares your information with third parties. Any email communications received from us will come from info@ecolivingandgifts.com.au. If you are in doubt of the authenticity of any email – delete it. If it is genuine, we will contact you again.

PayPal is a secure payment gateway for credit card purchases.

If you pay using Credit Card over the phone, we never keep your details – they immediately destroyed once the transaction is approved. We process these payments using Live Eftpos.

Returns/Exchanges

Damaged Items – If a package or product arrives damaged, please take a photo of the damage and email us within 7 days at info@ecolivingandgifts.com.au and the item will be replaced.

Items purchased on sale are not able to be returned for a refund or exchange.

Shipping

Eco Living and Gifts uses Australia Post for delivery. Delivery is a flat rate of $12.95, any orders over $100 if free freight. In some instances, Eco Living and Gifts may organise delivery to come direct from our supplier, this is called drop shipping and may be used on bulky items.

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter the number into the Australian Post tracking website.

Packaging

Packaging can be recycled in most council recycle bins. Mailing satchels can be recycled through the TerraCycle company. Plastic bags and bubble wrap can be recycled through the RedCycle system.